Service Technician – EU

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Service Technician

HemoSonics International is seeking a Service Technician in the field who will be responsible for technical service and support of Quantra systems throughout Europe for HemoSonics International, a small but growing division of HemoSonics, LLC in the US. The ideal candidate will thrive in a fast-paced environment, be mechanically inclined and possess a customer service focus.

Key Attributes of the Successful Candidate:

  • Strong problem-solving skills and mechanical aptitude
  • Attention to detail
  • Effective written and verbal communication skills, with special sensitivity to cultural differences
  • Effective analytical and quantitative skills
  • Ability and willingness to take direction but also ask appropriate questions and investigate customer complaints thoroughly
  • Customer service focus
  • Ability to work in a team-driven environment

Key Responsibilities:

  • Troubleshooting and repairing instrument systems at customer sites and repair depots
  • Providing basic technical training to local service engineers to assist them with first-level problem diagnosis
  • Supporting the installation of instrument systems at customer sites, including but not limited to:
    • Schedule / perform instrument installations and validations
    • Perform onsite customer training during Quantra installations
    • Support the performance of Quantra validations as determined by client need and guided by sales and clinical team
  • Addressing customer queries, including but not limited to:
    • Triage inquiries to appropriate department if needed
    • Perform investigations for possible complaints
    • Work with cross-functional teams to provide problem resolution as needed

Education and Experience Required:

  • BEng/Meng Degree in Engineering (Electrical, Mechanical, Material, Bioengineering, etc.) with a minimum of two years of related work experience
  • Field repair experience involving complex medical diagnostic and/or device instrumentation
  • Position requires being fluent in English, multilingual skills a plus

The position is based in the European Union.

To apply, please submit your cover letter, resume and salary requirements using our online Application Form, or via

HemoSonics, LLC is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Why HemoSonics?

HemoSonics is a growing team of scientists, engineers, regulatory and business professionals all focused on transforming the way clinicians manage coagulation dysfunctions by providing comprehensive, timely information on coagulation status at the point of care.


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About the Technology

Learn how the Quantra’s unique SEER technology enables a closed-system, vibration resistant device.

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The Quantra® System

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