Clinical Application Specialist

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Clinical Applications Specialist

HemoSonics, LLC is seeking a Clinical Application Specialist who will be responsible for overall customer and technical support including end-user and/or distributor training, installation, and validation for the Quantra System.

Key Attributes of the Successful Candidate:

  • Thorough knowledge of IVD regulatory guidelines is required
  • An understanding of GLP, GDP, and change control processes
  • Strong organizational skills and attention to detail
  • Effective analytical, quantitative, and problem-solving skills
  • Strong written and verbal communication skills, and the ability to work in a team driven environment are required
  • Ability to function in a fast paced, dynamic work environment

Key Responsibilities:

  • Serve as member of Quantra Installation Support Team
    • Schedule / perform instrument installs
    • Perform on-site customer training during Quantra installs
    • Perform Quantra validations as determined by client need
    • Analyze and review validation data for acceptance
    • Work with customers on CAP, CLIA, and CLSI guidelines for regulatory compliance
    • Establish and maintain positive rapport with customers
    • Troubleshoot any on-site problems that may arise in the field
  • Participate in Sales Training/OUS distributor training as needed to include use of existing training tools and development of new training materials as needed
  • Assist with HemoSonics Global Customer Service Call Center, including use of incoming call scripts, training materials, and scheduling for both HemoSonics personnel and answering service personnel
    • Answer phone and email customer/technical support lines for customer queries:
    • Complete necessary Quality Systems documentation
    • Route inquiries to appropriate department as needed
    • Participate in on-call rotation to cover after-hours as needed
    • Perform investigations for possible complaints
    • Work with cross-functional teams to provide problem resolution
  • Liaise with Field Service to ensure Field Service Engineers have enough detail to perform on site assessment and repair of Quantra
  • Compile customer support data and calculate customer support metrics.
  • Train new Clinical Application Specialists
  • Work with cross-functional teams to develop SOPs, Work Instructions and Forms
  • Record customer information in Salesforce.com to include the following:
    • Pre-implementation conference call with new customers
    • Completion of installation
    • Completion of validation to include precision, accuracy, reference range testing and attachment of documentation of each
  • Represent HemoSonics at trade shows, conferences, etc.
  • Perform instrument demos for key opinion leaders, potential customers, and parent-company leadership
  • Other duties as assigned including special projects with cross functional teams at HemoSonics.

Education and Experience Required:

  • Bachelor’s Degree in Chemistry, Biology or related field.
  • Five or more years’ experience in medical device specialty, including roles as clinical, technical and/or applications specialist with at least 3 years’ customer-facing experience; or equivalent combination of education and experience.

Physical Requirements:

  • May involve travel to HemoSonics facilities in North Carolina and Virginia and to customer sites as needed.
  • Must be able to lift/carry up to 50lbs. and sit/stand for extended periods.

To apply, please submit your cover letter, resume and salary requirements using our online Application Form, or via careers@hemosonics.com.

HemoSonics, LLC is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Why HemoSonics?

HemoSonics is a growing team of scientists, engineers, regulatory and business professionals all focused on transforming the way clinicians manage coagulation dysfunctions by providing comprehensive, timely information on coagulation status at the point of care.

 

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